Terms and Conditions

1.1 ‘Client’ means the person or company making a reservation or booking with TT, and if there are more than one persons or companies making the booking, these Booking Conditions bind them jointly and severally.

1.2 ‘Booking Conditions’ means these booking terms and conditions.

1.3 ‘TT’ means The Tailor Pty Ltd A.C.N 068 690 700

1.4 ‘Suppliers’ means service providers engaged by TT to provide certain components of a tour.

2. Services provided by TT

2.1 TT is a tour operator. The Client wishes to engage TT as the Client’s agent to put together a tour for the Client in Australia, and select and engage Suppliers to provide different components of that tour.

3. Formation of contract

3.1 By making a booking request or by issuing instructions to proceed with a booking request with TT, the Client acknowledges that they have read, understood and agree to be bound by these Booking Conditions.

3.2 Reservations will be subject to availability and will be converted to bookings (subject to availability) upon receiving payment from the Client:

a) deposit of 25% of the tour cost for bookings made at least 90 days prior to the departure date. The deposit must be received by TT within 7 days after notification of the reservation or the date 90 days prior to the departure date, whichever occurs first. The balance of the tour cost must be paid no later than 90 days prior to the departure date; or

b) the whole tour cost for bookings made less than 90 days from the departure date. Payment must be received by TT within 72 hours of notification of the reservation.

3.3 A reservation will lapse if the Client does not pay the deposit or the tour cost by the due date for the relevant payment.

3.4 A binding tour contract will be formed when TT notifies the Client that it has converted a reservation to a booking under clause 3.2.

3.5 TT reserves the right to withdraw, change, cancel or reallocate the tour components, the tour cost and the departure date at its discretion at any time before the booking is confirmed.

3.6 Any requested variation to a tour booking must be submitted in writing to TT. TT may decide in its discretion whether to accept a request for variation. TT reserves the right to charge an administration fee of up to $200 AUD per person per variation.  The Client must pay any extra cost arising from the variation including any cancellation fees incurred by TT from third party suppliers, and the administration fee, within 7 days of notification by TT.

4. Cancellations & Refunds

4.1 The Client must notify TT in writing if it wishes to cancel any booking. Cancellations are subject to the Client paying the relevant cancellation fee set out below and will be effective only upon written acknowledgement by TT.

4.2 Cancellation Fees: If a cancellation is received more than 90 days prior to the departure date, TT will retain or charge a cancellation fee equal to the full deposit (being 25% of the tour cost) as the cancellation fee. If a cancellation is received between 46 days and 90 days prior to the departure date, TT will deduct or charge 50% of the tour cost as the cancellation fee.  If a cancellation is received less than 46 days prior to the departure date, TT will deduct or charge 100% of the tour cost as the cancellation fee.  In addition, the Client will be required to pay any cancellation fees imposed by Suppliers on TT, which are in addition to the cancellation fees detailed in this clause and are not covered by the cancellation fees detailed in this clause.

4.3 No refunds can or will be given in connection with:

a) any changes to the tour booking requested by the Client after departure;

b) the Client’s failure to appear for the tour, or any component part of the tour, or the Client leaving the tour after its commencement; or

c) the Client being excluded from the tour, or any component part of the tour, in accordance with these Booking Terms.

d) the Client cancelling the tour or part thereof within cancellation terms as per clause 4.2 of these Booking Terms.

e) any payments made to suppliers that cease to trade after any payment has been made to TT by the Client

5. Suppliers

5.1 The Client acknowledges that the Suppliers are independent contractors and are not under the direct control of TT, and are not the agents or employees of TT.

5.2 TT does not warrant the performance of any Supplier, and the Client releases TT from liability for any loss, damage, cost or expense (including without limitation any property damage or personal injury) suffered by the Client which arises from any act or omission of a Supplier or failure by a Supplier to meet the Client’s expectations.

5.3 Suppliers provide services in connection with the tour pursuant to their own terms and conditions, which the Client must comply with.

5.4 TT will not be held liable for any monies paid to Suppliers in advance for their services, and the Suppler then ceases operation. TT will endeavour to engage a suitable replacement and the Client will be required to pay any additional costs incurred.

5.5 Baggage is the responsibility of the Client. Restrictions may apply as to the weight, number of items and nature of the baggage for air travel. The Client must comply with such restrictions. Lost, damaged or delayed baggage is subject to the terms and conditions of carriage of the relevant carrier. TT is not responsible for, and the Client releases TT from, any liability for any lost, damaged or delayed baggage.

6. Medical Conditions

6.1 It is the Client’s sole responsibility to take all appropriate medical advice prior to departure as to whether the Client is fit enough to undertake the tour and as to the vaccines, medications and other precautions appropriate to the tour.

6.2 The Client acknowledges that medical services and facilities may not be readily available during the tour, and that no medically qualified personnel will accompany the tour.

6.3 Clients must inform TT at the time of making a reservation (or any stage thereafter should the client become aware of a medical condition) of any medical conditions, which may affect the Client’s ability to participate in the tour.

6.4 The Client acknowledges and agrees that TT and its Suppliers may in their sole discretion exclude the Client from the tour or any activity if TT or a Supplier considers that the Client is unable to safely participate in the tour or activity as a result of a medical condition.

7. Travel Documents & Vaccinations

7.1 It is the Client’s responsibility to ensure that all passports, visas, travel permits, health certificates, or other documentation required for the tour are obtained, and are in order, and that all required vaccinations have been obtained. It is the Client’s responsibility to meet any additional costs incurred either by the Client or by TT on the Client’s behalf, as a result of any failure to comply with these requirements.  TT is not liable for any loss or costs incurred due to the Client’s failure to comply with this requirement.

8. Liability, Risk, Responsibility and Limitation

8.1 The Client acknowledges that there are inherent risks involved in participating in the tour, including close contact with native fauna and exposure to the harshness of the wilderness. By making a booking, the Client accepts all risks associated with the tour.

8.2 The Client hereby releases TT and its respective officers and employees from all actions, proceedings, claims and demands that the Client may otherwise have now or in the future against TT, as a result of or in connection with, whether directly or indirectly the Client’s participation in the tour (except where TT has breached these Booking Terms).

8.3 Without in any way limiting the operation of the release in clause 8.2, the Client hereby releases TT from all actions, proceedings, claims or demands that the Client may otherwise have now or in the future against TT under the Trade Practices Act 1974 (Cth) (Act) for death or personal injury (as that term is defined in section 68B of the Act) that the Client may suffer or incur, whether directly or indirectly, as a result of any failure of TT to provide services with due care or skill.

8.4 The Client will be responsible for any loss or damage arising from their acts or omissions.

8.5 TT does not make any express warranties in relation to the tour, and TT hereby excludes all implied conditions and warranties, except any implied condition or warranty the exclusion of which would contravene any statute or cause this clause to be void (Non-Excludable Condition).

8.6 TT’s liability for breach of any Non-Excludable Condition is limited, at TT’s option, to supplying the relevant services again, or paying the cost of having the services supplied again.

8.7 TT will not be liable for any loss of enjoyment, financial loss, damage, cost or expense (including without limitation any property damage or personal injury) suffered by the Client resulting from adverse weather conditions or other circumstances outside TT’s influence.

8.8 TT will not be liable for any special, indirect or consequential losses or damages, regardless of the circumstances.

8.9 In no event will TT’s liability to the Client under these Booking Conditions exceed the total price paid by the Client for the tour booked with TT.

9. Insurance

9.1 TT strongly recommends that Clients have comprehensive travel insurance. Insurance should cover, but not be limited to, cancellation fees and loss of deposit or balance payment, damage to and loss of baggage and money, medical and hospitalisation expenses, repatriation or curtailment expenses due to illness, the need to return home because of an unexpected death or illness in the immediate family, evacuation expenses and accidental death or disability. Clients should obtain exclusion waivers where appropriate for adventure activities excluded in travel insurance policies.

9.2 It is the Client’s sole responsibility to obtain the appropriate insurance cover as set out in clause 9.1 of these Booking Conditions.

9.3 TT is not liable for any loss or costs incurred due to the Client’s failure to obtain adequate travel insurance, and the Client understands and accepts TT’s full cancellation fees as set out in clause 4 of these Booking Conditions will be applied.

10. Prices, Payment, Surcharges

10.1 TT will use all reasonable efforts to maintain the tour cost as quoted at the time of the tour booking. However, TT reserves the right to pass on as a surcharge any cost increases due to circumstances outside its control, such as Suppliers increasing their costs. TT will endeavour to notify Clients in writing as soon as it is aware of any likely surcharge. However, TT reserves the right to invoice a surcharge without notice. If the surcharge is not paid within the time stipulated on the invoice, TT will construe such non-payment as an act of cancellation on the Client’s part and the provisions of clause 4 will apply.

10.2 All prices are quoted in AU dollars unless otherwise specifically indicated, and payments must be made in the currency quoted. TT reserves the right to adjust prices quoted in currencies other than Australian dollars, to reflect fluctuations in foreign exchange rates or tariff markets. All prices are GST inclusive, unless specifically stated to be GST exclusive.

10.3 If a refund is due to the Client, and payment for the tour had been made in a currency other than AU dollars, TT reserves the right to calculate that refund based on the foreign exchange value attributed to the AU dollar equivalent at the time of refund.

10.4 The Client acknowledges that TT deals with various Suppliers as agent for the Client and acknowledges that it is general and common industry practice that TT may receive and may be entitled to retain commission from travel and accommodation suppliers and other persons who supply goods or services in relation to the Tour. The Client acknowledges and agrees any such commission may be accepted by TT in its absolute discretion and without any requirement to account to the Client.

10.5 Commission referred to in clause 10.4 forms TT’s payment as an agent for the Client in arranging a tour. If a booking is cancelled, in accordance with clause 4 of these Booking Conditions, TT maintains the right to retain their commission from Suppliers.

11. Taxes

11.1 It is the Client’s responsibility to ensure payment of all taxes including Australian departure tax, and ticket levies, which should be paid when the airline ticket is purchased, prior to arrival in Australia.